Terms of use

ATTENTION: PLEASE READ THESE TERMS CAREFULLY BEFORE USING THIS WEBSITE. USING THIS WEBSITE INDICATES THAT YOU ACCEPT THESE TERMS. IF YOU DO NOT ACCEPT THESE TERMS ("TERMS"), DO NOT USE THIS WEBSITE.

Orders
All sales are considered final. Unopened merchandise can be returned with a 15% restock fee within 2 weeks of arrival.

Payment
The Spectraflow.com website does not collect payment - your payment information will be collected and billed accordingly by our staff offline. Shipping charges will be added for all orders that do not meet the minimum free shipping amount. A copy of your paid invoice will be emailed to the email address you provide once billed.

Shipping Charges
Spectraflow offers free shipping at $750 purchase total (before tax for customers in California). Orders under $750 will be charged an additional shipping fee based on standard UPS or FedEx Ground rates (for shipping quote please call us at 415-382-8681).

Use of site

Spectraflow Inc. authorizes you to view and download the materials at this website ("Site") only for your personal, non-commercial use, provided that you retain all copyright and other proprietary notices contained in the original materials on any copies of the materials. You may not modify the materials at this Site in any way or reproduce or publicly display, perform, or distribute or otherwise use them for any public or commercial purpose. Any use of these materials on any other website or networked computer environment for any purpose is prohibited. The materials at this Site are copyrighted and any unauthorized use of any materials at this Site may violate copyright, trademark, and other laws. If you breach any of these Terms, your authorization to use this Site automatically terminates and you must immediately destroy any downloaded or printed materials.

Disclaimers

THE MATERIALS (INCLUDING ALL SOFTWARE) AND SERVICES AT THIS SITE ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY. Spectraflow 's obligations with respect to its products and services are governed solely by the agreements under which they are provided and nothing on this Site should be construed to alter such agreements. Spectraflow further does not warrant the accuracy and completeness of the materials, software or services at this Site. Spectraflow may make changes to the materials and services at this Site, or to the products and prices described in them, at any time without notice. The materials and services at this Site may be out of date, and Spectraflow makes no commitment to update the materials and services at this Site. Information published at this Site may refer to products, programs or services that are not available in your country. Consult your local contact for information regarding the products, programs and services that may be available to you. Applicable law may not allow the exclusion of implied warranties, so this exclusion may not apply to you.

Limitation of liability

IN NO EVENT WILL SPECTRAFLOW, ITS SUPPLIERS, OR OTHER THIRD PARTIES MENTIONED AT THIS SITE BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THIS SITE, ANY WEBSITES LINKED TO THIS SITE, OR THE MATERIALS OR INFORMATION OR SERVICES CONTAINED AT ANY OR ALL SUCH SITES, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT SPECTRAFLOW HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF YOUR USE OF THE MATERIALS, INFORMATION OR SERVICES FROM THIS SITE RESULTS IN THE NEED FOR SERVICING, REPAIR OR CORRECTION OF EQUIPMENT OR DATA, YOU ASSUME ALL COSTS THEREOF. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THESE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.

Use of software

Any software that is made available to download from this Site is the copyrighted work of Spectraflow and/or its suppliers. Use of the software is governed by the terms of the end user license agreement, if any, which accompanies or is included with the software ("License Agreement"). You may not download or install any Software that is accompanied by or includes a License Agreement unless you have read and accepted the terms of the License Agreement. REPRODUCTION OR REDISTRIBUTION OF THE SOFTWARE IS PROHIBITED EXCEPT AS PROVIDED FOR IN THE APPLICABLE LICENSE AGREEMENT.

User submissions

You are prohibited from posting or transmitting to or from this Site any unlawful, threatening, libelous, defamatory, obscene, pornographic, or other material that would violate any law.

Links on this Site are prohibited. Please do not hotlink images, content or direct link to www.spectraflow.com Identifying Information. In general, you can visit the Site without telling us who you are or providing any information about yourself. In some areas of the Site, we ask you to provide information that will enable us to support our relationship with you, such as to process an order, offer services, or follow up with you. You will find that Spectraflow asks for identifying information when you:

• 1. Register on our website.
• 2. Place an order.
• 3. Tell us about a suggestion or give us feedback.
• 4. Participate in a rebate program, sweepstakes, or other promotional offer.
• 5. Register to receive mailings or product catalog, or e-mail notification about product availability.
• 6. Request technical support and files or customer service.

In these instances, Spectraflow will ask for your name, address, zip code, e-mail address, phone number or other appropriate information needed to provide you with these services. In all instances, it will be clear to you that you are submitting this type of information. In addition, if you choose to receive a newsletter or other mailing from us, you will always be able to "unsubscribe" to these mailings as described in the Opting-Out section below.

What Spectraflow Will Do With Your Information: If you choose to give us personal information for any of the purposes above, this information is retained by Spectraflow and is used by Spectraflow only to support your customer relationship with us. For example, we may send you a mailed announcement of product upgrades, special offers, and other new products and services from Spectraflow. Except for third parties acting on behalf of Spectraflow for some services as we discuss in the next section, Spectraflow will not disclose your personal information to third parties without your consent unless we believe we are obligated to provide it under law such as in response to a request from law enforcement officials. Spectraflow may also enhance or merge your information collected on the web site with data from other Spectraflow sources or third parties for purposes of marketing products or services to you.

What Others May Do With Your Information: Spectraflow does not share, rent, or sell any personally identifying information provided through the Site (such as your name or email address) to any outside organization for use in its marketing or solicitations. From time to time Spectraflow may use third party agents or contractors who will have access to your personal information to perform services for Spectraflow (such as a database management service) but only in accordance with this stated privacy policy. And Spectraflow requires certain safeguards in place by any vendors with access to personal data collected by Spectraflow, including a written commitment to keep the information confidential and to only use the data to carry out the services for Spectraflow. In addition, Spectraflow may also share aggregate information about its customers and its web site visitors to advertisers, business partners, and other third parties. For example, we might share that our users are x percent PCs users and y percent Macintosh users. None of this information, however, will contain personal, identifying information about any of our users.

Opting Out: Spectraflow provides several easy means for you to tell us you do not wish to continue to receive e-mails. If you do not want to receive any information about products or services, you can simply tell us at the time you give us your personal information by checking the appropriate box. Or, at any other time you can easily opt out by going into your account and changing your preferences. You will also be able to respond to any e-mail you receive from Spectraflow by replying to the "unsubscribe" information included with each mailing. You can also advise us by letter to the address below at any time.

Cookies and Click-Stream Data: The Spectraflow Store site uses cookies and click-stream technology as described in this section to better understand user traffic and the user experience with the Spectraflow Store. A cookie is a small data file that web sites often store on your computer's hard drive when you visit their site. A cookie may contain information (such as a unique ID), that is used to track the pages of the sites you have visited. We use cookies in order to improve your shopping experience. We also use cookies to monitor and maintain information about your use of our site. Spectraflow uses cookies on its technical support site to make the user experience less cumbersome, for example to know if you visited the technical support site before. If you have not saved your information or ordered from us, we may monitor and maintain information about your use of our Web site in a manner that does not identify you. In either case, this information helps us serve you better by improving our site design, as well as our products, services, and promotions. You can refuse cookies by turning them off in your browser. If you turn off cookies, though, we will not be able to customize your experience with our Web site. Spectraflow also collects aggregated visit and order information to track and analyze overall shopping trends, which allows Spectraflow to improve product offerings and services to its customers.

The Spectraflow Store: The Spectraflow Store is that part of the site that allows you to purchase Spectraflow products online. The Spectraflow Store part of the Sites is designed to give you options concerning the privacy of your identifying information. If you choose, you can set up an account, where you will provide certain personal information. This will allow you to have a customized order page for express ordering and to view your purchasing history. To protect your privacy, we have designed the Spectraflow Store part of the Site to include certain steps to verify your identity before granting you access or enabling you to make corrections in an account. You will always have access to this account information and can view it, update it or correct it at any time. To access your information, you will need to use a password. When purchasing products from the Spectraflow Store Site, the order form will also ask you to provide a daytime telephone number. A telephone number is requested so we can quickly resolve questions relative to an order, such as to clarify customer orders or to notify a customer of a backorder status.

You also can decide whether to have credit card information retained by us or not. We use industry standard security measures, and retain card information for payment processing purposes only. Credit card information remains encrypted. Because we know customers are concerned about credit card security, Spectraflow Store users have two choices when purchasing from the Spectraflow Store. You may either: Store your credit card number(s) in your profile with us. This is convenient, because it means you will not need to re-enter your number each time you place an order. Access to your profile is password protected. Elect not to store your credit card number(s) in your profile. You will then be required to re-enter your credit card information each time you place an order with us. If at any time you would like to make a purchase but do not want to provide your credit card information online, you may also contact a sales representative at the Spectraflow Store by telephone at 800-873-7766 to take your order.

Children's Privacy Protection: Spectraflow is aware of the heightened need to protect the privacy of children under the age of 13. The vast majority of the material on the Site is not intended for children and is not targeted to children under the age of 13. Spectraflow does not knowingly collect data from children and, if we learn that we have received personal data from a child, we will remove this information from our database.

Third Party Links: The Sites do provide links to other sites. Other Internet sites and services have their own privacy and data collection practices. Please note that once you click on one of these sites, you leave the Spectraflow Site and Spectraflow has no control or responsibility for the privacy policies or data collection activities at another site. We encourage you to read the privacy statements at those sites as you visit them.

Changes to this Policy: Spectraflow may from time to time revise its privacy policy. We will not, however, use your existing information in a manner not previously disclosed. You will be advised and have the opportunity to opt out of any new use of your information.

Contacting Us: If you have any questions about our privacy policy, the practices of the Site, or your dealings with the Site, you can write to: